Our receptionist team will gladly assist with your query.

reception@sperrinsmile.com
028 777 41780

78 Main Street, Dungiven
Co. L/Derry, BT47 4LG

If you have a dental emergency, please telephone us by 10am in order to be considered for a same day appointment. These appointments are limited to urgent dental issues and as such, are short in nature and may require an additional treatment appointment to be booked afterwards.

PLEASE CONTACT US IN ADVANCE IF YOU REQUIRE THE GROUNDFLOOR SURGERY FOR MOBILITY REASONS AS THIS NEEDS TO BE PREBOOKED WITH DR JENNIFER MCCLOSKEY

Cancellation Policy

Routine Appointments

We require 1 full working day notice to reschedule an appointment in order to offer that to other patients. A fee will be charged of £30 per 30 minute appointment if the notice has not been given.

New Patient, Hygiene & Extensive Appointments

A deposit is required to book New Patient, hygiene appointments, and for treatment appointments of 1 hour or more.

If you cannot attend, or need to amend/change your appointment, please notify the clinic as soon as possible giving at least two full weekdays' notice so the appointment can be offered to another patient. For example:

• If you need to cancel/amend an appointment scheduled on a Monday, please notify the clinic before 17:00 on the preceding Wednesday.

• If you need to cancel/amend an appointment scheduled on a Tuesday, please notify the clinic before 17:00 on the preceding Thursday.

• If you need to cancel/amend an appointment scheduled on a Wednesday, please notify the clinic before 17:00 on the preceding Friday.

• If you need to cancel/amend an appointment scheduled on a Thursday, please notify the clinic before 17:00 on the preceding Monday.

• If you need to cancel/amend an appointment scheduled on a Friday, please notify the clinic before 17:00 on the preceding Tuesday.

The deposit will be lost if patients:

• Do not attend their appointment.

• Arrive late and the appointment has to be rescheduled.

• Give less than two full weekdays' notice to cancel or amend an appointment.

This charge must be prepaid before the clinic will schedule another appointment.  

This policy is necessary to ensure that patients attend their appointments, other waiting patients are not disadvantaged, and waiting lists are kept to a minimum. Failing to attend, arriving late for, or giving insufficient notice to amend an appointment can result in a wasted appointment for another patient.

Unfortunately we are unable to receive appointment cancellations by e-mail. If you need to re-arrange, please give us a call. Repeated missed appointments will result in removal from the practice register.

As a courtesy we will always try to remind our patients of upcoming appointments by SMS, Telephone and Email, however, this is not our responsibility to do so. Patients are responsible for the upkeep and scheduling of their own appointments.

NHS registration lasts for 24 months from last examination, if a patient does not attend regularly for their check-up then the Business Services Organisation (Health Board) automatically removes those patients from the Health Service Dental Registration with the practice.

We strive to ensure we deliver a valued service to our patients, in line with all relevant regulations. If you wish to view our Complaints Policy please click the link below

Complaints Policy